Refund Policy

At CURA, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we will gladly accept returns within 7 days of receipt of the product. To initiate a return, please contact our customer service department. We will provide instructions on how to return the product and process your refund.

If the product is defective or damaged upon arrival, please contact us immediately and we will provide a replacement or refund.

Returns and Refunds

Please refer to our Refund and Return Policy for information on how to initiate a return and receive a refund.

  • Products in original & un-tampered condition can be exchanged or returned within 7 days from the date of receipt.
  • This policy does not apply to products purchased on “Special Offer” and on fridge items.
  • Opened items will not be exchanged or returned.
  • Original receipt will be required for the returned item(s).
  • In case of return via courier, customer will bear the return courier charges. No charges applicable on return at cura.pk.

Exchange Process

  1. Immediately inform us about the product you want to return within 7 days of receiving the product by writing to info@cura.pk with your order number in the subject.
  2. Ship the product to our store address Gulshan e Iqbal, Karachi.
  3. Make sure to include the invoice in the return parcel.
  4. We will process your return within 3 working days of receiving your return order.

Disclaimer of Warranties

Our website and products are provided on an “as is” and “as available” basis. We make no representations or warranties of any kind, express or implied, as to the operation of our website or the information, content, materials, or products included on our website.

Limitation of Liability

CURA will not be liable for any damages of any kind arising from the use of our website or products, including, but not limited to, direct, indirect, incidental, punitive, and consequential damages.

Governing Law

These terms and conditions and your use of our website shall be governed by and construed in accordance with the laws of the country in which CURA is based.

Contact Us

If you have any questions about these Terms, please contact us via our website